Refund policy

BreakersMart Return & Refund Policy

At Breakers Mart, we want you to be confident in every purchase — whether you're buying a new, open-box, or refurbished circuit breaker. Please review our return and refund policy below.

1. Return Window

  • You have 30 days from the delivery date to request a return or exchange.
  • Items must be returned in the same condition they were received: unused, uninstalled, and in original packaging.

2. Condition-Specific Guidelines

Because we sell breakers in multiple conditions, return eligibility depends on the item type:

New Breakers

  • Eligible for full refund if unused, uninstalled, and in original manufacturer packaging with all labels intact.

Open-Box Breakers

  • Eligible for return if the item matches the condition described at purchase and shows no signs of installation (no scuffed lugs, no wire marks, no missing hardware).

Refurbished Breakers

  • Eligible for return within the window, but must not show signs of use beyond what was disclosed at time of sale. Refurbished items carry 90-day functional warranty against defects — see Section 6.

3. Non-Returnable Items

For safety and liability reasons, the following cannot be returned:

  • Breakers that have been installed, wired, or energized
  • Special-order or discontinued items marked "Final Sale"
  • Items missing original packaging, manuals, or hardware
  • Breakers damaged due to improper installation or misuse

4. How to Start a Return

  1. Email support@breakersmart.com on breakersmart.com with your order number.
  2. Our team will review your request and issue a Return Merchandise Authorization (RMA) number within 1–2 business days.
  3. Ship the item back using the address and RMA number provided. Items returned without an RMA may be delayed or refused.

5. Return Shipping Costs

  • Defective, damaged, or incorrect items: BreakersMart covers return shipping costs.
  • Buyer's remorse / wrong part ordered: Customer is responsible for return shipping. A prepaid label can be provided with the cost deducted from the refund, if requested.
  • A restocking fee of 10% may apply to opened or non-defective returns, unless the item is defective or was shipped in error.

6. Damaged, Defective, or Incorrect Items

  • Inspect your order upon delivery. Report any damage, defects, or shipping errors within 7 days of delivery.
  • Include clear photos of the item, packaging, and any visible damage when contacting us — this speeds up processing.
  • We will provide a free replacement, exchange, or full refund, including shipping costs, for confirmed defective or incorrect items.

7. Refunds

  • Once your return is received and inspected, we'll notify you of approval or rejection of your refund.
  • Approved refunds are issued to your original payment method within 5–10 business days.
  • Shipping charges from the original order are non-refundable, except in cases of our error or a defective item.

8. Exchanges

  • Need a different amperage, pole count, or brand? Contact us to arrange an exchange instead of a refund — this is often the fastest way to get the right part.

9. Cancellations

  • Orders can be cancelled free of charge before they ship. Once an order has shipped, standard return policy applies.

10. International / Canada Orders

  • Canadian orders follow the same return policy. Customers are responsible for any customs fees or duties on returned items unless the return is due to our error.

11. Contact Us

Questions about a return or refund? We're here to help:

  • Email: support@braekersmart.com
  • Phone: (281) 723-5049
  • Hours: Hours: Monday to Friday, 8:00 AM – 3:00 PM

Breakers Mart reserves the right to update this policy at any time. Changes will be posted on this page.